Business Process Management

Business Process Management (BPM) facilitates the extension of processes beyond the organization, by enabling collaboration with suppliers, customers & business partners. BPM has become a common tool in larger IT projects. Business processes are seen as the most valuable corporate asset. 

Our experience on BPM engagements has shown that such projects will always have one or more of the above collaboration technologies. Hence, we have a team that thrives on these convergence areas and does not look at these as separate technologies that have to be operated as different practices. 

Our consultants have years of experience on multiple ERP, legacy and CRM systems, as well as extensive knowledge of leading middleware platforms and technologies to help you streamline and integrate business processes and IT systems across the enterprise to address every function, including CRM, HR, Supply Chain and Financial Management.

Tools/ Frameworks

ProVision, ARIS, IBM System Architect, Savvion (progress), MS Visio, CaliberRM, Rational RequisitePro, EA, TOGAF, SharePoint, SupportPoint

Methodology

Foundation Stream

The core purpose of this stream is to set the foundation right for large process implementation programs that we undertake. This is the key to successful project deployments in a formalized, speedy and cost-effective way.

Development Stream

We follow a methodology based on iterative development concepts as it facilitates grouping, prioritization of requirements and their implementation in an iterative fashion in contrast to the traditional waterfall development model. Our BPM solutions leverage the inherent strengths of flexibility and agility with the application development stream which is based on the iterative implementation methodology. There are four phases in this stream: Conception, Elaboration, Construction, and Transition.

Distributed Order Management

Challenges

• Increasingly disparate global businesses 
• Reduced process visibility  due to point solutions that address specific needs
• Rapid evolution of services model from basic transportation to more end-to-end ownership 
• Demanding industry expectations due to maturing customer businesses and outsourcing practices

Solution

• Integrated solution to capture customer contract & contract management information
• Single and unified source of customers, contracts & orders information
• Process-centric approach for order management - order capture against contracts and business rule based validations
• Automation of approval workflow with role based routing  
• Process dashboards for reporting & monitoring
• Streamlined invoicing process and integration with financial systems 

Benefits

• Improved business operations - better visibility, tracking and automation  
• Imrpoved bottom-line due to higher process efficiency 
• Agile framework for meeting dynamic requirements
• Reduced revenue leakage with increased visibility
• Better compliance with SLA's 
• Protection of existing IT investments
• Increased focus on high revenue & valuable customers 
  

Outsourced Process Management

Processes

• Accounts Payable
• Accounts Receivable
• Travel Expenses Management
• Case Management

Solution

• Reusable generic framework on BPM platform with necessary workflow automation, system integration & reporting layer
• Ability to configure reusable components of the framework to meet requirements of F&A processes
• Integration with back end ERP systems for financial transactions
• Monitoring & controlling of the outsourced processes via various reports & dashboards

Benefits

• Faster cycle time for on-boarding of outsourced processes
• Reuse the generic framework for processes in F&A domain
• Better control & visibility over outsourced processes for the BPO customer
• Better adherence to SLAs and reduced cost per transaction
• Scalability to outsource higher volumes and multiple processes over time

Product Recall Management

Solution

• End-to-end automation of product recall process using BPMS
• Automated role based task routing, business rules automation, alerts & notifications
• Integration with legacy systems (ERP, WMS, etc.)
• Monitoring and reporting capabilities

Benefits

• Traceability and accountability of the recall requests helps in FDA compliance
• Effective inventory management of recalled products
• Better control and visibility of overall recall process