Home Change Language
KPIT Cummins
Customer Relationship Management (CRM)

Customer Relationship Management (CRM)

Co-innovating new normals for customer - centricity


 Service Offerings  Service Offerings  

Advisory Services and Value Assessments

  • Current State Assessment - People, Processes, Technology
  • CRM Workshops / Demo
  • CRM Business Case and Strategy Roadmaps
  • SAP CRM 7.0 Migration / Upgrade Assessments
  • BCM Assessment
  • Master Data Strategy
  • Business Process Optimization e.g. Interaction Channel and Sales Effectiveness

CRM Solution Implementation 

  • Proof of Success or Pilots
  • Architecture and Sizing
  • Best Practice Based Rapid Deployment - Interaction Center, SFA and Web Channel (CRMDash) 
  • Phased implementations and deployment

Business Operations and Support

  • Ongoing Support
  • Enhancements and Rollouts
  • SLA Based Support
  • Performance Tuning

CRM Migration and Upgrade

  • SAP CRM 7.0 Upgrade
  • CIC Win Client Migration
  • CRM Online Migration
  • PCUI Migration
  • Migrate CTI Solutions to SAP CEBP (SAP BCM)
  • Innovative Mobility Options for Mobile Sales migration 
  • Duet and Adobe Interactive Forms

Siebel Administration Services

Development & Implementation

  • Implementation
  • Upgrade / Migration
  • Application Enhancement
  • Application Testing
  • User Training

Support & Maintenance

Consulting Services

  • Strategy and Road Map
  • Proof of Concept
  • Business Process Mapping and Gap Analysis
  • Solution Architecture
  • Upgrade Assessment 


Learn more about how we can partner with you to provide unique Business Consulting Solutions