Excellence in delivery processes is a continuous endeavor at Diversified Financial Services unit, involving necessary changes in processes, introducing new tools & techniques, and adopting best-practices across the unit.

We have initiated measures like six sigma, process consultancy, project monitoring office etc. so as to deliver substantial cost reductions, enhanced efficiencies, and continuous improvements resulting in increased stakeholder value. Many of our customers have been participating directly with our team in six sigma projects for productivity, quality and cycle time improvements. Project monitoring office consisting of project managers and quality professionals monitors high risk projects.

The in-house organization wide quality management system named as Phoenix is integrated with the project management tool called ATLAS and is used for tracking the entire project lifecycle. The delivery management involving handling issues, new changes, escalation mechanism etc. is done through ATLAS.

The champions developed through trainings on six sigma and process consultancy measures further engage themselves in spreading excellence and best practices all across the unit.

For details on the process excellence practices followed, please visit http://www.kpitcummins.com/processes/index.htm