Our Services: As a part of the services suite, we provide consulting, implementation, support & maintenance, project management along with training services.
- Consulting: Product Selection & Evaluation, Licensing, Technical Architecting, Business Case Preparation, Business process re- engineering
- Implementation: End – to- End Rollout, Upgrades, Migration & Integration
- Support & Maintenance: Helpdesk Support, Onsite, off shore, Hybrid, On Demand
Application & Database Maintenance, Hotfixes & Service Pack Updates.
- Project management: Project Initiation, Project Planning, Project Execution, Project Control, Project Closure
- Training: Application & Database Training
Service Descriptors:
Consulting:
- Licensing: Licensing Requirement Analysis, License Procurement & Support, License Management
- Technical Architect: Hardware & Networking Sizing, Database Analysis
- Business Case Preparation
- Business process re-engineering: Envision new processes, Initiate Change, Process redesign & Implementation
Implmentation:
- End –to-End Rollout: Starting from requirement gathering to the final delivery
- Upgrades: Upgradation assessment & system upgrades
- Migration: Data Migration
- Integration: Interface & System Integration
Support & Maintenance
- Helpdesk Support: Dedicated helpdesk to receive & provide support as per the different SLAs
- Onsite, offshore and Hybrid Support (Combination of onsite & offshore support as per client requirement)
- On Demand Support – Flexible, low cost support services as per business needs
- Application & Database Maintenance: Health checks of systems & Database performance optimization
- Hotfixes & service pack Updates: Integration of hotfixes & service packs into application
Project management
- Project Initiation, Project Planning, Project Execution, Project Control, Project Closure
Training
- User Training (Super & End User) & Technical Training
