Transparency and accountability are two key factors leading to customer satisfaction. To facilitate accurate visibility, various scenarios have been elaborated and corresponding communication models between the client and KPIT Cummins developed.

This has also led to efficient expectation management and issue resolution. These communication channels are identified at the start of each project.

Our integrated project management tool, ATLAS provides a dashboard view of the project for the customer with drill down features. These dashboards could be customized based on customer information needs.