During any stage of the project, various issues can affect the delivery seriously. Our Issue Management system enables speedy and effective resolution of issues. The issue could be of technical nature, customer related, people related, infrastructure related or process related. The customer and the project team members can log in issues through our integrated project management tool called ATLAS. The tool enables an ageing analysis of the issues and escalation of the issues governed by a thorough escalation policy. The customer has access to see the status report on his issues through ATLAS.

Once identified, its impact is mitigated as a result of its direct visibility and ultimately the project remains unaffected.